Privacy Policy for Chandlery Loyalty App
Last updated: 01 October 2026
Business name: Seafish Chandlery Ltd
Address: Airport Road, Stanley, East Falkland, FIQQ 1ZZ
“Chandlery Supermarket” is a trading name of Seafish Chandlery Ltd.
Chandlery Supermarket ("we", "us") values your privacy. This policy explains what the Chandlery Loyalty App ("the app") collects, why we collect it, who we share it with, and how you can control it.
We are responsible for your personal information (the "data controller").
1. Information We Collect
We collect only the information we need to run the loyalty program:
• Account information: your email address and a password. Our sign-in provider (Google Firebase) stores your password in a secure, encrypted form. We cannot see your password.
• Loyalty information: your member card number, points balance, and the purchase history linked to your loyalty card in our stores.
• Device location: your location, only while you use the store finder and only if you allow it. See Section 3.
• Notification token: a device code that lets us send push notifications to your phone.
• Technical data: basic data such as your IP address and device type. Our servers and service providers receive this data when the app connects to them.
We do not collect contacts, photos, health data or payment card details in the app.
2. How We Use Your Information
We use your information to:
• create your account and let you sign in securely;
• manage your loyalty points and rewards;
• show your digital loyalty card barcode at checkout;
• show the distance from you to our stores;
• send push notifications about your points, receipts and offers;
• keep the app secure and fix problems.
We never sell your personal information.
We do not use your information for advertising or tracking. We do not share it with advertisers.
3. Location
• The app asks for your location only when you use the store finder.
• The app uses your location on your phone to calculate the distance to each store. The app does not send your location to our servers.
• The app does not track your location in the background.
• You can refuse or remove location access at any time in your phone settings. The rest of the app still works.
• If you tap to get directions, the app opens your maps app (for example Apple Maps or Google Maps). The privacy policy of the maps provider then applies.
4. Service Providers
We use trusted service providers to run the app. They process your information only on our instructions:
• Google Firebase (Google LLC): secure sign-in and push notifications.
• RCS Limited: develops the app and operates the loyalty server for us.
• Cloudflare, Inc.: secure network routing and protection for the loyalty server.
• Google Fonts (Google LLC): provides the text fonts that the app displays. Google receives your IP address when the app loads a font.
We may also share information if the law requires it.
5. International Transfers
Some of our service providers store or process data outside the Falkland Islands, for example in the United Kingdom, the European Union or the United States. We use providers that protect your data with appropriate safeguards.
6. How We Protect Your Information
• All data between the app and our servers travels over encrypted HTTPS connections.
• The app stores sign-in data on your phone in secure, encrypted storage.
• We limit access to your information to staff and providers who need it.
7. How Long We Keep Your Information
• We keep your account and loyalty information while your account is open.
• If you do not use your account for 12 months we may close it and delete your information.
• When you delete your account, we delete your account information, points and notification tokens.
• We may keep sales records, without your loyalty details, for up to 7 years if tax or accounting law requires it.
• Deleted data may stay in secure backups for up to 30 days until the backups are overwritten.
8. Your Rights and Choices
You can:
• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong;
• ask us to delete your information;
• turn off push notifications at any time in your phone settings;
• turn off location access at any time in your phone settings.
To use these rights, contact us using the details in Section 12.
9. How to Delete Your Account and Data
In the app:
1. Open the app and sign in.
2. Go to Account → Privacy & Account Management.
3. Tap Delete Account & Data, then confirm.
This deletes your sign-in account, loyalty profile, points records and notification tokens. Section 7 explains the few records we must keep by law.
Without the app: email support@chandlery.co.fk from the email address linked to your account. Write "Delete my account" in the subject line. We will delete your account within 7 days and confirm by email. Alternatively, you can use our form: www.chandlery.co.fk/privacy-delete
10. Children
The app is not for children under 18 years. We do not knowingly collect information from children under this age. If you think a child has given us information, contact us and we will delete it.
11. Changes to This Policy
We may update this policy. We will change the "Last updated" date at the top. If we make important changes, we will tell you in the app.
12. Contact Us
If you have questions about this policy or your information, contact us:
• Email: support@chandlery.co.fk
• Phone: +500 22755
• Address: Chandlery Supermarket, Airport Road, Stanley, East Falkland, FIQQ 1ZZ
Chandlery Supermarket © 2026