Privacy Policy

Last updated: February 09, 2026

This Privacy Policy describes the policies and procedures of Chandlery Supermarket ("the Company", "We", "Us", or "Our") regarding the collection, use, and disclosure of your information when you use the Chandlery App (the "Service").

The Chandlery App is a Progressive Web App. It is accessible to any individual ("You") without the need to register or create an account. This policy applies specifically to information provided through our customer contact form.

1. Definitions

  • Company: Refers to Chandlery Supermarket, Airport Road, Stanley FIQQ 1ZZ Falkland Islands.

  • Country: Refers to the Falkland Islands.

  • Personal Data: Any information that relates to an identified or identifiable individual.

  • Service: Refers to the Application (Chandlery App).

2. Collection and Use of Personal Data

Because registration is not required, we do not maintain user accounts or profiles. We only collect Personal Data that you voluntarily provide when contacting us:

  • Email Address: We require your email address to respond to your inquiries.

  • Message Content: Any information you choose to include in your correspondence.

  • Usage Data: Our Service may automatically collect basic diagnostic information (such as browser type or time spent on pages) to ensure the app functions correctly on your device.

3. Purpose of Processing

The Company uses your Personal Data for the following limited purposes:

  • To manage your requests: To attend to and manage the inquiries you send to us.

  • To contact you: To communicate with you via email regarding your specific request.

  • Service Maintenance: To monitor usage trends to improve the performance of the app.

4. Data Retention

We retain your contact information only for as long as necessary to resolve your inquiry.

  • Customer Support Data: Correspondence and support inquiries are typically retained for up to 24 months to resolve follow-up questions and track service quality.

  • Usage Data: General usage statistics and server logs are kept for up to 24 months for security monitoring and troubleshooting.

5. Disclosure and Transfers

We do not sell your personal information. We may share your data only in the following necessary circumstances:

  • With Service Providers: To facilitate the transmission of emails or analyze app performance.

  • Legal Requirements: If required by law or valid requests by public authorities in the Falkland Islands.

  • Business Transfers: In the event of a merger or asset sale, though your data would remain protected by these privacy standards.

6. Security and Children's Privacy

We use commercially reasonable means to protect your data, though no transmission over the internet is 100% secure. Our Service is not intended for individuals under the age of 16, and we do not knowingly collect data from children.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

  • By email: marketing@chandlery.co.fk

Chandlery Supermarket © 2026